Mail-order tea originated two centuries ago but
the arrival of online tea shops and marketplaces like Amazon make it a billion
dollar business accounting for 10% of sales at typical brick and mortar
ventures. Major chains with sophisticated websites like Teavana and DAVIDsTEA
report that online purchases approach 20% of sales.
Amazon currently offers a
daunting 1 million tea products for sale, many by leading suppliers, resulting
in far too many choices for the average consumer. That is precisely the problem
innovative retailers hope to alleviate.
Tea discovery becomes critical as selections
increase. Some companies have introduced digital “discovery engines” but these
are primitive at best. Typing in your preferences at a site like The Tea Shelf points to The Tea Shelf’s
teas. Steepster,
an online community of tea drinkers with thousands of searchable reviews serves
as a discovery engine but critics
point out that the online journal features “a rather endless stream of reviews
on the site that is more than overwhelming.”
Following gifted reviewers is an option but
selections are limited to their preferences and many tea bloggers are
identified with specific brands they are paid to promote.
Teabox, the Siliguri-based
tea supplier, decides for you what teas to place in their monthly shipment.
Subscribers, who pay $20 a month, state a preference, often beginning with a
starter box offering broad selections. Subscribers gradually refine their
taste through sampling. Teabox responds by narrowing its selections to specific
origins and categories of tea.
In Vancouver, Canada, Tea Sparrow’s Michael Menashy and his team
of tea connoisseurs and sommeliers taste dozens of teas each month, “with no
affiliation to blenders, and chose the blends that inspire us most to share
with you.” The teas are scored for appearance, region, aroma and taste, he
explains.
“We take pride in delivering a variety of
world-class blends to your door every month – we feel we deserve it, and so do
you!” he said.
Curated collections like Teavana’s Tea of the Month Club let
tea buyers select a category. In April subscribers received 4 ounces of Jasmine
Dragon Phoenix Pearls Green Tea and two 2 oz. bags of tea to compliment the
selection. Including samples increases the likelihood customers will purchase
larger quantities.
Tea Discovery
Since tea retailers inventory a large selection,
typically 150 to 300 teas, their websites are the best resource. Lengthy
product descriptions, travel articles, video, blogs and tasting notes assist in
the discovery process and with small samples available, hopefully bring
customers to give featured teas a try.
Retailers like TWG in Singapore offer 1,000 teas
to insure that customers will eventually stumble across a tea they favor,
rewarding the retailer with a lifetime of re-orders. But tea discovery
industry-wide is happenstance, limited to mail-order sampling and
infrequent in-person tastings.
Since tea shops are relatively few in number
mall-based ventures like DAVIDsTEA and Teavana and their small-chain local
competitors continue to have the greatest influence in the discovery
process.
Reference: World Tea News